By Elena Price
Receiving a helpful and informative piece of information from helpful staff online, in person or over the telephone can make a huge difference in our baking – here is some of what you should expect as a bank customer.
In this day and age of £100 offers to change account and all the advertised promises of banks, there is something that can be forgotten – good old helpful banking.
Customer Service should be precedent in any good bank. It’s nice to ring up and be greeted by a helpful voice, which’s willing to offer you quick and accurate advice in a friendly manner.
Many banks offer plenty of literature and brochures implying they are helpful banks, so what are the things you should expect from a helpful bank?
One of the best things when you go into a bank is getting your business done as quickly as possible. Queuing isn’t fun, so short lines and quick efficient service is one of the things to look for from banks.
Currently RBS and NatWest aim to serve all customers within five minutes of them entering the building and queuing up. This can be easily done during sparse times but is a tough thing to achieve during the lunch time rush.
Online banking is a big part of the customer service you receive from a bank and although not direct dealing with people, it alludes to helpful banking.
Before you choose a bank, ensure they have good safety measures in check for online banking, offer plenty of services – balance check online transfer etc and also have a selection of helpful numbers and details of their customer service helpline online. This will make your banking experience easier and can prevent you from having to stand in queues and waste your time.
Efficient phone contact with a bank is very important – whether it is to do with asking a question to some serious security concern – being able to call your bank quickly and with ease is a huge bonus.
When choosing a bank look up reviews and take note of times offered to gain contact past automated services, the helpfulness of the staff and also the amount of services available over the phone. This will help you determine whether the bank is good for you.
Late and weekend opening are two new options offered by many banks for those busy during the week. Being able to get to your bank on a week evening or a Saturday can make life a lot easier for you.
Having to rush to the branch at lunchtime can be a bit of a nuisance, so weekend banking can be the answer to this problem. Check to see if your local bank is open at the branch or online. Currently a number of banks are listening to their customers needs and opening outside of traditional hours.
Finally and most importantly – ensure the bank has friendly staff. How often have you been served by someone who doesn’t seem to care about your needs? Well, friendly and helpful baking aims to prevent this and ensure that you are served by someone who is interested in helping you and wishes to help you beyond your needs. This is important and creates a feeling of good service and also makes you at ease with the bank.
